Last updated: [01-01-2026]
Welcome to IndyMart. This Refund & Cancellation Policy explains the terms under which orders placed on the IndyMart platform may be cancelled, returned, or refunded. This policy applies to all customers, sellers, and delivery partners using the IndyMart website or mobile applications.
By placing an order on IndyMart, you agree to this Refund & Cancellation Policy in addition to our Terms & Conditions and Privacy Policy.
Customers may cancel an order before it is accepted or dispatched by the seller.
Once an order is prepared, packed, or dispatched, cancellation may not be allowed.
In some cases, a cancellation fee may apply if the seller or delivery partner has already incurred costs.
A seller may cancel an order due to:
Product unavailability or stock mismatch
Pricing or listing errors
Operational or technical issues
In such cases, the customer will receive a full refund if payment has already been made.
IndyMart reserves the right to cancel any order in the following situations:
Suspected fraudulent or suspicious activity
Violation of Terms & Conditions
Technical or payment gateway errors
Legal or regulatory requirements
Refunds, if applicable, will be processed as per this policy.
The following items are generally non-returnable and non-refundable, except where required by law or in cases of damage or incorrect delivery:
Groceries and food items
Perishable goods (vegetables, fruits, dairy, meat)
Items marked as "non-returnable"
Certain non-perishable items may be eligible for return if:
The item is damaged, defective, expired, or incorrect
The return request is raised within 24 hours of delivery (or as specified)
The item is unused and in original packaging
Return eligibility may vary by seller and product category.
Refunds may be issued in the following cases:
Order cancelled successfully as per this policy
Item returned and approved by the seller
Order not delivered
Incorrect or damaged item delivered
Refunds will be processed to the original payment method used at the time of purchase.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or wallet, subject to verification.
Refunds are typically processed within 5–10 business days after approval.
The actual credit time may vary depending on banks or payment service providers.
In certain situations, partial refunds may be issued, including:
Partial delivery of items
Price differences due to substitutions
Promotional or discount adjustments
The refund amount will be calculated accordingly.
If you have not received a refund within the stated timeline:
Please check with your bank or payment provider
Contact IndyMart support for assistance
IndyMart is not responsible for delays caused by banks or payment gateways.
IndyMart reserves the right to:
Investigate refund or return requests
Reject requests found to be fraudulent or abusive
Suspend or terminate user accounts involved in misuse
Sellers are responsible for:
Maintaining clear return and refund rules as per applicable laws
Accepting valid returns and refunds
Ensuring product quality and correct fulfillment
This policy is designed in compliance with:
Consumer Protection Act, 2019
Information Technology Act, 2000
Digital Personal Data Protection Act, 2023
Nothing in this policy affects statutory consumer rights.
IndyMart may update this Refund & Cancellation Policy from time to time. Changes will be posted on the Platform with a revised date. Continued use constitutes acceptance of the updated policy.
For any questions, cancellations, returns, or refund-related concerns, please contact:
IndyMart
Email: support@indymart.in
Website: www.indymart.in
IndyMart — fair policies for a trusted local shopping experience.
