Last updated: [01-01-2026]
Welcome to IndyMart ("we", "our", "us"). IndyMart is India’s most trusted local market shopping platform, connecting customers, sellers, and delivery partners through our website and mobile applications (collectively, the "Platform").
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use IndyMart. Please read this policy carefully. By accessing or using our Platform, you agree to the terms of this Privacy Policy.
We collect different types of information to provide and improve our services.
Personal Details: Name, mobile number, email address, gender, date of birth (if provided).
Account Information: Username, password (encrypted), profile details.
Address Information: Delivery address, billing address, location details.
Payment Information: Payment method details (UPI, cards, wallets, COD preference). We do not store complete card details.
KYC Information (for Sellers & Delivery Partners): Aadhaar, PAN, GST details, bank account details, business information.
Customer Support Data: Messages, emails, call recordings, feedback, and complaints.
Device Information: Device type, operating system, app version, unique device identifiers.
Log Information: IP address, access times, pages viewed, app activity.
Location Data: Approximate or precise location (with your permission) for delivery and service availability.
Cookies & Tracking Technologies: Cookies, pixels, and similar technologies to enhance user experience.
Payment gateways, logistics partners, analytics providers, advertising partners, and government databases (where legally permitted).
We use your information for the following purposes:
To create and manage your account
To process orders, payments, refunds, and deliveries
To connect customers with sellers and delivery partners
To provide customer support and resolve disputes
To verify identity and prevent fraud
To personalize your experience and show relevant content
To send order updates, service notifications, and promotional communications
To comply with legal and regulatory requirements
To improve our Platform, services, and security
We do not sell your personal data. We may share your information only in the following cases:
Payment gateways
Delivery and logistics partners
Cloud hosting and IT service providers
Analytics and marketing partners
Necessary order and delivery-related details such as name, phone number, address, and order items.
When required by law, court orders, government authorities, or to protect our legal rights.
In case of merger, acquisition, investment, or sale of assets, user data may be transferred subject to confidentiality obligations.
We use cookies and similar technologies to:
Keep you logged in
Remember preferences
Analyze traffic and usage
Improve performance and security
You can control or disable cookies through your browser or device settings. However, some features may not function properly.
We retain your personal information only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
When data is no longer required, we securely delete or anonymize it.
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Encryption
Secure servers
Access control
Regular security audits
However, no system is 100% secure, and we cannot guarantee absolute security.
Depending on applicable laws, you may have the right to:
Access your personal data
Correct or update information
Delete your account and personal data
Withdraw consent
Opt-out of marketing communications
You can manage most of these options through your account settings or by contacting us.
IndyMart does not knowingly collect personal information from children under 18 years of age. If we become aware that such data has been collected, we will take steps to delete it.
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform constitutes acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact us:
IndyMart
Email: support@indymart.in
Website: www.indymart.in
This Privacy Policy is drafted to align with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
